Leave requests, salary certificates, missed punches, approvals. Sarah handles the HR jobs that used to sit in an inbox, for employees and their managers, in English or Arabic.
Quick answer: Sarah is the AI HR assistant built into Workplus HCM, the cloud HR and payroll platform made in Dubai for UAE and GCC companies. Employees message Sarah on WhatsApp, the web app or the mobile app, in English or Arabic, to apply for leave, request a salary certificate, fix a missed punch or check a payslip. Managers use Sarah to approve requests, see who is off and assign tasks. Sarah is part of the Workplus HCM Platinum plan.
It is Sunday evening, and a warehouse supervisor in Jebel Ali has just realised he never punched out on Thursday. He also needs Wednesday off for a family visit, and he still has not asked.
Last month that meant an email to HR, a WhatsApp to his manager and a wait until Monday lunchtime. This time he sends Sarah two messages on WhatsApp. She raises the attendance correction and files the leave request. His manager approves both from her phone before the morning shift starts.
Most HR requests are simple. What slows them down is the relay between employee, manager and HR. Sarah cuts out the relay: the message becomes the request, inside the same Workplus HCM system that runs your leave, attendance and payroll.
The difference shows most in teams spread across shifts, sites and emirates, where questions arrive long after the HR desk has closed.
Employees talk to Sarah the way they would message a helpful colleague. Then Sarah does the work.
“Book annual leave from 14 to 18 December.”
Sarah submits the request, and it goes to the manager for approval.
“I need a salary certificate for my bank.”
Salary certificates, experience letters and NOCs, requested in one message.
“I forgot to punch out on Thursday.”
Sarah raises the regularisation request, so payroll works from the right hours.
“My mobile number has changed.”
Contact details and documents stay current without a form.
Sarah also answers the everyday questions: how many leave days are left, where the latest payslip is, what the sick leave policy says and which benefits apply.
Managers get the same shortcut. Approvals that used to wait for a laptop now take a reply.
Accept or decline a leave request straight from the chat.
Letters, expense claims and attendance corrections, approved in the same conversation.
“Who is on leave today?”
Attendance, absences and pending approvals for the team, on request.
“Ask the night shift lead to update the roster by Thursday.”
Sarah creates the task and assigns it, so nothing lives only in a chat thread.
Tasks that Sarah creates sit in Workplus HCM task management with the rest of the team’s work.
Wherever they already are.
For frontline teams who live on their phones and rarely open a laptop.
Inside the Workplus HCM mobile app, next to payslips and leave.
For office staff and managers working from a desk.
Sarah works in English and Arabic, so a site worker and a finance manager can each use the language they think in.
Most HR chatbots stop at answers. They point people to a policy page or a form, and someone still has to do the work. Sarah sits on top of Workplus HCM records, so she can act on them. In practice she works more like an AI HR agent than a chatbot.
| What the team needs | Typical FAQ chatbot | Sarah in Workplus HCM |
|---|---|---|
| Answer HR policy questions | Yes | Yes |
| Check a personal leave balance or payslip | Sometimes | Yes |
| Submit leave and HR requests | No, links to a form | Yes |
| Fix attendance records | No | Yes |
| Manager approvals and team view | No | Yes |
| WhatsApp, mobile and web, English and Arabic | Varies | Yes |
Because everything happens inside one system, a leave request Sarah files updates the same leave records HR sees, and an attendance fix flows into attendance and then WPS-ready payroll. There is nothing to copy across later.
For the wider picture on what to automate and what to keep human, read our guide to AI HR helpdesks in the UAE.
Sarah comes with the Platinum plan. Platinum also brings performance management, employee surveys, workforce and project planning, and multi-country entity setup, on top of payroll and everything else in the plans below it.
You can compare every plan side by side on the Workplus HCM pricing page.
Book a free 30-minute demo and bring the three HR requests your team sends most. After the demo, you can try Workplus HCM free for two days.
Book a free demoSarah is the AI HR assistant built into Workplus HCM. She answers HR questions and completes routine HR tasks for employees and managers, such as leave requests, HR letters, attendance corrections and approvals.
Employees can ask Sarah to apply for leave, raise HR requests such as salary certificates, experience letters and NOCs, fix missed punches, and update their contact details and documents. Sarah also answers questions about leave balances, payslips, HR policies and benefits.
Yes. Managers can approve or decline leave, letters, expense claims and attendance corrections through Sarah, check who is on leave and see pending approvals. They can also ask Sarah to create and assign tasks.
Yes. Employees and managers can reach Sarah on WhatsApp, in the Workplus HCM mobile app and in the web app.
Yes. Sarah understands and replies in both English and Arabic.
The Platinum plan. It also adds performance management, employee surveys, workforce and project planning and multi-country entity setup. All plans are listed on the Workplus HCM pricing page.
No. Sarah takes routine requests and questions off HR’s desk. Your HR team still owns policy, judgement calls and the conversations that need a person.
No. Sarah is the only name of the AI HR assistant in Workplus HCM.
Book a free 30-minute demo with the Workplus HCM team. After the demo, you can try the platform free for two days.
